Terms & Conditions

By booking and paying for a tour with Wonders of London, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you”) and Wonders of London (henceforth referred to as “WOL”). 

  1. BOOKING AND PAYMENTS

FREE ‘PAY WHAT YOU CAN’ WALKING TOURS:

1.1 To make a booking and guarantee your place on any WOL tour, you must agree to the terms and conditions listed below.

1.2 Upon confirmation of your booking, subject to availability and at the discretion of WOL, WOL will reserve your place on the selected tour. It is the responsibility of you, the customer, to check the accuracy of the booking and the dates of travel.

1.3 Upon confirmation of your booking, WOL will issue you an e-ticket containing a qr-code. The qr-code is required for participation in the selected tour. Please print your ticket or be able to show it on a smart phone, your guide will need to scan your ticket.

1.4 The tours are operated on a tips-only basis, and there is no upfront cost to access the tour. Whilst it is not necessary for individual travelers to pre-book their place, we strongly advise doing so. Individuals presenting themselves at the start point are not subject to any charge and places are allocated on a first-come- first-served basis.

COVID-19 Guidance Update: to be able to follow social distancing and to run tours safely, we have introduced a small admin booking fee (non-refundable and valid for people of all ages) which will guarantee we will be able to run a manageable and safe tour (max 20 people including the tour guide). This fee will cover our marketing costs and it also means that the guide will keep 100% of your donations and tips. Bookings can only be transferred to a later date 12 hours before the tour (at our discretion). You can only do this once and should you be unable to attend you will be required to book a new ticket as our guides require certain numbers of people on the tours to make a decent living. We might postpone the tour if we don’t reach a minimum number of bookings for the tour (at our discretion – this does not give you the right of a refund which we will issue only in certain circumstances at our discretion) and your booking will be moved to the next date depending on your availability.

1.5 Pre-booking gives you priority onto the tour over guests with no reservation in the rare case a tour is oversubscribed and saves you from waiting in line upon presenting yourself before the tour to a WOL guide. However, we do require that you do so no later than 15 minutes before the start of the tour, after which point we reserve the right to allocate your place to somebody else. This is in the interests of fairness to all those wishing to participate on the tour, as well as to ensure their punctual start.

COVID-19 Guidance Update: to be able to follow social distancing and to run tours safely, we have introduced a small admin booking fee (non-refundable and valid for people of all ages) which will guarantee we will be able to run a manageable and safe tour (max 20 people including the tour guide). This fee will cover our marketing costs and it also means that the guide will keep 100% of your donations and tips. Bookings can only be transferred to a later date 12 hours before the tour (at our discretion). You can only do this once and should you be unable to attend you will be required to book a new ticket as our guides require certain numbers of people on the tours to make a decent living. We might postpone the tour if we don’t reach a minimum number of bookings for the tour (at our discretion – this does not give you the right of a refund which we will issue only in certain circumstances at our discretion) and your booking will be moved to the next date depending on your availability.

PAID WALKING TOURS:

1.6 To make a booking and guarantee your place on any WOL tour, you must agree to the terms and conditions listed below, and provide payment in full. WOL accepts a booking on the understanding that full payment has been collected and held either by WOL directly, or by one of our authorized sales agents or partners. Credit card payment needs to be recorded as paid to FareHarbor, an authorized agent of this Tour Operator/Activity Provider. Subsequently, it is FareHarbor that  will appear on the customer’s credit card statement in a case of an online transaction/purchase.

1.7 Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of WOL, WOL will reserve your place on the selected tour. It is the responsibility of you, the customer, to check the accuracy of the booking and the dates of travel.

1.8 Upon confirmation of your booking, WOL will issue you an e-ticket containing a qr-code. The qr-code is required for participation in the selected tour. Please print your ticket or be able to show it on a smart phone, your guide will need to scan your ticket.

1.9 Pre-booking and full payment are both necessary in order to participate to the tour.

1.10 We do require that you present yourself at the designated meeting point no later than 15 minutes before the start of the tour. This is to ensure a punctual start.

1.11 Food, beverages, transportation tickets, incidentals, bathrooms, and anything else not specifically included in the tour price is not included.

1.12 Purchased tickets cannot be returned for a refund. However, if you cannot use your ticket, you may be able to apply its value toward a future tour within specified time frame at WOL discretion.

PRIVATE TOURS:

1.13 To book a private tour you must agree to the terms and conditions listed below, and provide payment in full. WOL accepts a booking on the understanding that full payment has been collected and held either by WOL directly, or by one of our authorized sales agents or partners. Credit card payment needs to be recorded as paid to FareHarbor, an authorized agent of this Tour Operator/Activity Provider. Subsequently, it is FareHarbor that  will appear on the customer’s credit card statement in a case of an online transaction/purchase.

1.14 Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of WOL, WOL will consider your tour booked an confirmed. It is the responsibility of you, the customer, to check the accuracy of the booking and the dates of travel.

1.15 Upon confirmation of your booking, WOL will issue you an e-ticket containing all the information of the tour, including pick up point and time, itinerary etc.. Please print your ticket or be able to show it on a smart phone.

1.16 Pre-booking and full payment are both necessary in order to participate to the tour.

1.17 Food, beverages, transportation tickets, incidentals, bathrooms, and anything else not specifically included in the tour price is not included.

1.18 Late Policy: if the group arrives more than 15 minutes late, the waiting time will be deducted from the agreed upon tour length, or you will be charged 10£ extra every 15 minutes.

2. TOUR DESCRIPTION

2.1 Unless otherwise stated in the tour description, WOL doesn’t provide any transportation for their walking tours.

2.2 For all private tours, except for students tours, WOL can provide transportation which can be public transportation, chauffeur service or black cab service.

3. CONTRACTING PARTIES

3.1 The booking conditions detailed in here contain the entire contract between you and WOL. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.

3.2 Your contract is with WOL. WOL reserves the right to nominate to you in writing any other company or person to have the benefit of some or all of the provisions of this contract, which WOL may then specify, as if you had agreed to the provisions concerned directly with that company or person.

3.3 WOL acts as a booking agent and contracts directly with other service providers. All bookings with carriers and other service providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. WOL cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties.

4. PASSENGER RESPONSIBILITIES

4.1 It is your responsibility to make sure you have a valid passport, and all necessary visas, permits or certificates on your person for your selected tour. WOL is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.

4.2 You agree to comply with the authority of the WOL official guide, and the laws and regulations of the counties visited, including customs and foreign exchange restrictions. If you do not comply with said reservations, you will be asked by the WOL guide to leave the trip. You are not eligible for refunds under such circumstances.

4.3 All participants are responsible for their own safety and well-being during the tour. Wonders of London will do its best to ensure that participants safely, however, Wonders of London cannot mitigate every eventuality and as such all participants acknowledge these risks and attend events of their own accord and solely at their own risk. There may be times when the WOL guide must make a decision for the safety and/or the best interests of the group. It is a condition of booking that you comply with the authority and decisions of the WOL guide. If you do not comply, or if in the opinion of the WOL guide you are not compatible with the general enjoyment of the group or the smooth operation of the tour, WOL reserves the right to refuse to allow you to continue with the tour. You agree that WOL has the exclusive right dispel you from a tour at anytime, without any claims or complaints by you against WOL. In such a case WOL will not be liable for any refund, compensation, or additional costs incurred by you.

4.4 It is your responsibility to meet the WOL guide at the correct time and location for departure. In the event you miss a planned departure, any extra travel costs incurred are paid by you. Passengers who miss a departure time due to delay or cancellation of incoming transportation are not entitled to a refund. It is your responsibility to check in with the WOL guide 15 minutes prior to the specified departure time. Due to the nature of the services provided, WOL will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a connecting service.

4.5 WOL may not be held responsible for your personal belongings. It is your responsibility to look after your belongings yourself. WOL cannot be held responsible for loss, theft or damage to any of your personal belongings, regardless of the circumstances.

4.6 The products offered by WOL are walking tours in London, both free ‘pay what you can’ and paid, and private tour half and full day packages including transportation if required. WOL guides will do their best to offer special attention or assistance should you have any physical disability requiring such attention.

4.7 You agree that WOL may take photographs and films of you while you are participating on a WOL tour. You agree that these images may be used for marketing purposes by WOL. These images may be used in, but are not limited to, brochures, websites, print media and promotional videos. These images may be used for publicity and advertising without WOL obtaining further consent or payment for the use of the images. 

4.8. Health & Safety. You undertake WOL walking tours at your own risk. WOL will not be held in any way responsible for any injury or loss of life sustained during a walking tour. This includes, but is not limited to, injuries sustained if one falls over or is hit by any vehicle.

5. MUSEUM AND ATTRACTIONS TICKETS

5.1 You will have the opportunity to purchase from WOL museum and/or attractions tickets. Museum and attractions tickets are not included in the price of your tour package (unless otherwise stated). You are responsible for any additional costs.

5.2 Any museum and attractions tickets purchased by you are run by local operators and you will be subject to their terms and conditions.

5.3 Museum and attractions tickets purchased through WOL are non-refundable and non-transferable.

5.4 It is your responsibility to keep track of any museum and attractions tickets vouchers or tickets issued to you by WOL. Lost vouchers or tickets cannot be replaced.

6. INSURANCE 

6.1 There is no travel insurance included in the cost of any WOL tour or package, ticket, or product.

6.2 WOL highly recommends that you purchase your own travel insurance that covers all of your travels. WOL strongly recommends that you are covered by a comprehensive insurance policy which includes: personal accident, medical expenses, personal baggage, money and public liability.

6.3 The participant agrees to indemnify Wonders of London (it’s employees, directors, suppliers, agents, distributors, representatives, etc) against any third party claims as a result of the participant’s behaviour and actions. Any damages or loss caused by a participant is solely the participant’s responsibility.

7. WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS

7.1 WOL may not be held responsible for any delay, deviation, or cancellation due to weather conditions. No trip may be cancelled or changed by you at anytime on the basis of weather conditions.

7.2 WOL may not be held responsible for delays due to mechanical failure, or other issues that may arise and are outside of our control. 

8. CANCELLATIONS/CHANGES

8.1 Any discounted fares, promotion fares, sale fares and package deals are non-transferable and non-refundable.

8.2 Promotional tours as prizes are non-transferable.

8.4 Vouchers / Gift Certificates are non-refundable.

8.5 Cancellation/change of a booking by you must be made in writing or via email to WOL prior to the day of departure and may incur an additional charge. 

The following cancellation policy apply:
a. 20 days prior to departure 100% refund.
b. 7 days prior to departure 50% refund. Any booking or payment made with less than 20 days remaining before the trip are subject to the same regulations.
c. Less than 7 days prior to departure no refund. Any booking or payment made with less than 7 days remaining before the trip are subject to the same regulations. 

8.6 No refunds will be made in respect of any unused portion of a ticket or partially completed tour. 

8.7 Although unlikely, tours may be canceled/changed by WOL due to lack of the minimum number of participants or other unforeseen circumstances.  WOL reserves the right to cancel/change tours. In the event a tour is canceled/changed, you will be notified via email or phone. In the event of a cancellation by WOL you will receive a full refund for the amount paid. 

8.8 Changed reservations become ineligible for refunds.

9. ONLINE STORE TERMS

Our store is hosted on Woocommercewhich is an e-commerce open source plugin for WordPress that allows us to sell our products and services to you. By visiting our site and/or purchasing something from usyou engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

9.1 TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

9.2 GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

9.3 ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

9.4 MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

9.5 PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectation, or that any errors in the Service will be corrected.

9.6 ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

9.7 OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

9.8 THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

9.9 USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

9.10 PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

9.11 ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

9.12 PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

9.13 DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Wonders of London, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

9.14 INDEMNIFICATION
You agree to indemnify, defend and hold harmless Wonders of London and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

9.15 SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

9.16 TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

9.17 ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

9.18 GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

9.19 CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

9.20 SHIPPING

Unfortunately we also have been impacted by COVID-19. Delays and shipping restrictions are out of our control and we appreciate your patience and understanding.

Shipping costs are excluded from the prices shown on the website and will be calculated during the checkout process – products are printed in different countries, so shipping costs will change depending on your shipping address. You can search for products by category and country of production – please note that delays may occur due to Covid-19 and Brexit.

Please allow extended shipping times of up to 30 business days, but usually it will be much quicker for you to get the product!

If you don’t receive your order within 30 business day, please email us at [email protected]. Our team will be happy to investigate for you. 

9. 21 Import Charges

Duties and Taxes payable by the customer at point of entry may apply to international orders. Unfortunately there are no strong rules or reasoning behind as to why some orders get charged and some don’t. At this point you cannot pre-pay import charges at checkout. We apologize for the inconvenience and thank you for understanding! 

9.22 REFUNDS

Wonders of London will absolutely do their best to make things right, whether it’s a missing order, refund, or an exchange. 

Just be aware that we use print on demand companies, all products are unique and produced per order. Returns or exchanges are not supported if you ordered a wrong size, color, or simply don’t like the product. Our Print Providers don’t have inventory space to keep the unwanted items.

Once an order has been sent to production it is sent to the print provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or you ordered the wrong size or color, Wonders of London is not responsible and will not offer replacements or refunds.

However, if there are any issues with the order, like manufacturing error, printing issues and such, we can offer a replacement order.

Please inspect your order upon reception and contact us immediately to [email protected] if the item is defective, damaged or if you receive the wrong item. So that we can evaluate the issue and make it right. You will need to send us photo of the item in question to help process a replacement.

We only review replacement or return requests within 14 days of product delivery.

We do not cover return shipping costs for replacements.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Wonders of London reserves rights to refuse returns at its sole discretion.

Thank you for your patience and your support!

9.23  CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]

10. PRIVACY

10.1 Wonders of London will never sell your personal information to any third party. We reserve the right to use data given to us for marketing and research purposes.