Terms & Conditions

By booking and paying for a tour with Wonders of London, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you”) and Wonders of London (henceforth referred to as “WOL”). 

  1. BOOKING AND PAYMENTS

FREE ‘PAY WHAT YOU CAN’ WALKING TOURS:

1.1 To make a booking and guarantee your place on any WOL tour, you must agree to the terms and conditions listed below.

1.2 Upon confirmation of your booking, subject to availability and at the discretion of WOL, WOL will reserve your place on the selected tour. It is the responsibility of you, the customer, to check the accuracy of the booking and the dates of travel.

1.3 Upon confirmation of your booking, WOL will issue you an e-ticket containing a qr-code. The qr-code is required for participation in the selected tour. Please print your ticket or be able to show it on a smart phone, your guide will need to scan your ticket.

1.4 The tours are operated on a tips-only basis, and there is no upfront cost to access the tour. Whilst it is not necessary for individual travelers to pre-book their place, we strongly advise doing so. Individuals presenting themselves at the start point are not subject to any charge and places are allocated on a first-come- first-served basis.

1.5 Pre-booking gives you priority onto the tour over guests with no reservation in the rare case a tour is oversubscribed and saves you from waiting in line upon presenting yourself before the tour to a WOL guide. However, we do require that you do so no later than 15 minutes before the start of the tour, after which point we reserve the right to allocate your place to somebody else. This is in the interests of fairness to all those wishing to participate on the tour, as well as to ensure their punctual start.

PAID WALKING TOURS:

1.6 To make a booking and guarantee your place on any WOL tour, you must agree to the terms and conditions listed below, and provide payment in full. WOL accepts a booking on the understanding that full payment has been collected and held either by WOL directly, or by one of our authorized sales agents or partners. Credit card payment needs to be recorded as paid to TrekkSoft, an authorized agent of this Tour Operator/Activity Provider. Subsequently, it is TREKKSOFT that  will appear on the customer’s credit card statement in a case of an online transaction/purchase.

1.7 Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of WOL, WOL will reserve your place on the selected tour. It is the responsibility of you, the customer, to check the accuracy of the booking and the dates of travel.

1.8 Upon confirmation of your booking, WOL will issue you an e-ticket containing a qr-code. The qr-code is required for participation in the selected tour. Please print your ticket or be able to show it on a smart phone, your guide will need to scan your ticket.

1.9 Pre-booking and full payment are both necessary in order to participate to the tour.

1.10 We do require that you present yourself at the designated meeting point no later than 15 minutes before the start of the tour. This is to ensure a punctual start.

1.11 Food, beverages, transportation tickets, incidentals, bathrooms, and anything else not specifically included in the tour price is not included.

1.12 Purchased tickets cannot be returned for a refund. However, if you cannot use your ticket, you may be able to apply its value toward a future tour within specified time frame at WOL discretion.

PRIVATE TOURS:

1.13 To book a private tour you must agree to the terms and conditions listed below, and provide payment in full. WOL accepts a booking on the understanding that full payment has been collected and held either by WOL directly, or by one of our authorized sales agents or partners. Credit card payment needs to be recorded as paid to TrekkSoft, an authorized agent of this Tour Operator/Activity Provider. Subsequently, it is TREKKSOFT that  will appear on the customer’s credit card statement in a case of an online transaction/purchase.

1.14 Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of WOL, WOL will consider your tour booked an confirmed. It is the responsibility of you, the customer, to check the accuracy of the booking and the dates of travel.

1.15 Upon confirmation of your booking, WOL will issue you an e-ticket containing all the information of the tour, including pick up point and time, itinerary etc.. Please print your ticket or be able to show it on a smart phone.

1.16 Pre-booking and full payment are both necessary in order to participate to the tour.

1.17 Food, beverages, transportation tickets, incidentals, bathrooms, and anything else not specifically included in the tour price is not included.

2. TOUR DESCRIPTION

2.1 Unless otherwise stated in the tour description, WOL doesn’t provide any transportation for their walking tours.

2.2 For all private tours, except for students tours, WOL can provide transportation which can be public transportation, chauffeur service or black cab service.

3. CONTRACTING PARTIES

3.1 The booking conditions detailed in here contain the entire contract between you and WOL. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.

3.2 Your contract is with WOL. WOL reserves the right to nominate to you in writing any other company or person to have the benefit of some or all of the provisions of this contract, which WOL may then specify, as if you had agreed to the provisions concerned directly with that company or person.

3.3 WOL acts as a booking agent and contracts directly with other service providers. All bookings with carriers and other service providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. WOL cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties.

4. PASSENGER RESPONSIBILITIES

4.1 It is your responsibility to make sure you have a valid passport, and all necessary visas, permits or certificates on your person for your selected tour. WOL is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.

4.2 You agree to comply with the authority of the WOL official guide, and the laws and regulations of the counties visited, including customs and foreign exchange restrictions. If you do not comply with said reservations, you will be asked by the WOL guide to leave the trip. You are not eligible for refunds under such circumstances.

4.3 All participants are responsible for their own safety and well-being during the tour. Wonders of London will do its best to ensure that participants safely, however, Wonders of London cannot mitigate every eventuality and as such all participants acknowledge these risks and attend events of their own accord and solely at their own risk. There may be times when the WOL guide must make a decision for the safety and/or the best interests of the group. It is a condition of booking that you comply with the authority and decisions of the WOL guide. If you do not comply, or if in the opinion of the WOL guide you are not compatible with the general enjoyment of the group or the smooth operation of the tour, WOL reserves the right to refuse to allow you to continue with the tour. You agree that WOL has the exclusive right dispel you from a tour at anytime, without any claims or complaints by you against WOL. In such a case WOL will not be liable for any refund, compensation, or additional costs incurred by you.

4.4 It is your responsibility to meet the WOL guide at the correct time and location for departure. In the event you miss a planned departure, any extra travel costs incurred are paid by you. Passengers who miss a departure time due to delay or cancellation of incoming transportation are not entitled to a refund. It is your responsibility to check in with the WOL guide 15 minutes prior to the specified departure time. Due to the nature of the services provided, WOL will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a connecting service.

4.5 WOL may not be held responsible for your personal belongings. It is your responsibility to look after your belongings yourself. WOL cannot be held responsible for loss, theft or damage to any of your personal belongings, regardless of the circumstances.

4.6 The products offered by WOL are walking tours in London, both free ‘pay what you can’ and paid, and private tour half and full day packages including transportation if required. WOL guides will do their best to offer special attention or assistance should you have any physical disability requiring such attention.

4.7 You agree that WOL may take photographs and films of you while you are participating on a WOL tour. You agree that these images may be used for marketing purposes by WOL. These images may be used in, but are not limited to, brochures, websites, print media and promotional videos. These images may be used for publicity and advertising without WOL obtaining further consent or payment for the use of the images. 

5. MUSEUM AND ATTRACTIONS TICKETS

5.1 You will have the opportunity to purchase from WOL museum and/or attractions tickets. Museum and attractions tickets are not included in the price of your tour package (unless otherwise stated). You are responsible for any additional costs.

5.2 Any museum and attractions tickets purchased by you are run by local operators and you will be subject to their terms and conditions.

5.3 Museum and attractions tickets purchased through WOL are non-refundable and non-transferable.

5.4 It is your responsibility to keep track of any museum and attractions tickets vouchers or tickets issued to you by WOL. Lost vouchers or tickets cannot be replaced.

6. INSURANCE 

6.1 There is no travel insurance included in the cost of any WOL tour or package, ticket, or product.

6.2 WOL highly recommends that you purchase your own travel insurance that covers all of your travels. WOL strongly recommends that you are covered by a comprehensive insurance policy which includes: personal accident, medical expenses, personal baggage, money and public liability.

6.3 The participant agrees to indemnify Wonders of London (it’s employees, directors, suppliers, agents, distributors, representatives, etc) against any third party claims as a result of the participant’s behaviour and actions. Any damages or loss caused by a participant is solely the participant’s responsibility.

7. WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS

7.1 WOL may not be held responsible for any delay, deviation, or cancellation due to weather conditions. No trip may be cancelled or changed by you at anytime on the basis of weather conditions.

7.2 WOL may not be held responsible for delays due to mechanical failure, or other issues that may arise and are outside of our control. 

8. CANCELLATIONS/CHANGES

8.1 Any discounted fares, promotion fares, sale fares and package deals are non-transferable and non-refundable.

8.2 Promotional tours as prizes are non-transferable.

8.4 Vouchers / Gift Certificates are non-refundable.

8.5 Cancellation/change of a booking by you must be made in writing or via email to WOL prior to the day of departure and may incur an additional charge. 

The following cancellation policy apply:
a. 20 days prior to departure 100% refund.
b. 7 days prior to departure 50% refund. Any booking or payment made with less than 20 days remaining before the trip are subject to the same regulations.
c. Less than 7 days prior to departure no refund. Any booking or payment made with less than 7 days remaining before the trip are subject to the same regulations. 

8.6 No refunds will be made in respect of any unused portion of a ticket or partially completed tour. 

8.7 Although unlikely, tours may be canceled/changed by WOL due to lack of the minimum number of participants or other unforeseen circumstances.  WOL reserves the right to cancel/change tours. In the event a tour is canceled/changed, you will be notified via email or phone. In the event of a cancellation by WOL you will receive a full refund for the amount paid. 

8.8 Changed reservations become ineligible for refunds.

9. PRIVACY

9.1 Wonders of London will never sell your personal information to any third party. We reserve the right to use data given to us for marketing and research purposes.