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+44 7444 778207 info@wondersoflondon.com
+44 7444 778207 info@wondersoflondon.com
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Frequently Asked Questions

What does 'Free Pay What You Can' mean?

Wonders of London works on a pay what you feel basis, we understand that many of you have travelled various distances to get here, some of you might be locals, some of you might be on holiday here and we know that it can be difficult to enjoy all of London’s best attractions without spending a fair penny. We want our tours to be accessible to anyone and everyone so we don’t charge a ticket price but just bear in mind that are guides are working guides so we ask that at the end of the tour just have a think about what the tour was worth to you and pay however much or small you feel

Can I turn up for a tour without booking first?

For our free walking tours yes you can, but we highly recommend to make a booking which is absolutely free and it takes less than one minute.
This is because in case of a very large group, for health and safety reasons we would need to accept participants with booking only and unfortunately if you have no booking we will have to send you home.
Please note that we can’t take groups of more than 8 people on our free tours, if this is the case please get in touch with us here to enquire about a private tour private@wondersoflondon.com

How early should I arrive for the tour?

Please arrive 15 minutes before the scheduled time to ensure a prompt departure

How will I recognize and find the guide?

Look for the guide with our unique blue, red and white umbrella with our logo.
You will receive more detailed instructions by email after your booking

What happens if it is raining?

We go out rain or shine, so if it’s drizzling please remember to bring a rain jacket or an umbrella.
Only in case of unbearably inclement weather, the tour will be rescheduled and you will be contacted as soon as we can

What happens if I don’t turn up on time?

The guide will leave promptly at the designated time. Although there may be an introduction to the tour nearby, this will be brief.
So if you are late proceed directly to the catch-up location mentioned in your email confirmation

What happens if I fail to turn up or I want to cancel? Will I get a refund?

For a free walking tour obviously not being the tour free.
For private tours, no-shows will be charged the full price. Bookings are generally not refundable, but we are nice people and we understand certain circumstances, so exceptions will apply. Contact us by email booking@wondersoflondon.com to inquire about a cancellation. Customers will receive a full refund or credit in case of operator cancellation due to unforeseen circumstances

Will the tour ever be cancelled?

While cancellations are highly unlikely, they may occur in the rare event of a major transportation issue or extreme weather conditions. Our guides, residing in London, stay updated on transport information to minimise such disruptions. Even in adverse weather, like heavy rain or snow, tours typically proceed (don’t forget your umbrellas and ponchos if needed!).

Please be aware that our free walking tours require a minimum number of participants to proceed. In the unlikely event of a cancellation, we will notify you promptly via email or sms and offer a full refund or an alternative date/tour if preferred

How long are the tours expected to last?

Our tours typically last 2 to 2.5 hours. For specific duration details, check the top of the tour page you’re interested in

How far do we walk?

This depends on the tour. All of the walks will have between 10 and 20 stops, with a 3-5 minute walk between them

Will the tour always be the same?

The theme of the tour will not deviate from what is advertised, although the guide reserves the right to alter the content and route

How many people are in a group?

We are keen to ensure that the groups are not too large. As such, we try to place a limit of 25/30 for each tour

Who can come on your tours?

We have a variety of walking tours. Most or our walking tours are suitable for all ages. Some of the other walking tours are not suitable for children, and this is clearly stated when booking the tour

Who is responsible for the safety of walkers?

The guide will remind you of safety precautions at the beginning of each walk, but each member of the group is responsible for their own safety

Can I leave any customer comments?

We encourage your feedback, and as such will provide each member of the tour with our contact details at the end of the tour. Please send your comments to info@wondersoflondon.com and feel free to post your review on Google and/or Trip Advisor.
As we are a relatively new company, any positive feedback which can be seen on Google, TripAdvisor or our Facebook page is enormously appreciated so that more people can enjoy our tours in the future!
If in the unlikely event that you have a complaint, please email us at info@wondersoflondon.com and we will endeavour to respond promptly

What do I need to bring? Are there any toilet/refreshment breaks?

We would suggest dressing sensibly for the predicted weather conditions. So a raincoat or small umbrella can be a good idea with the notoriously changeable weather in England! As the tours usually last a maximum of two and a half hours, we will not be stopping for breaks, although we will endeavour to start and finish near to public facilities and shops. We would recommend bringing some water, and using the public facilities before coming on the tour

Do you cater for disabilities?

At Wonders of London we try to be as inclusive as possible, so if you have any particular disability, please email us beforehand and we will do our best to ensure the tour works for you

When I book the tour I do I receive my ticket?

You will receive your ticket automatically in the email provided. If you don’t receive your ticket, please email us here info@wondersoflondon.com

Do you allow pets on your tours?

We generally allow guide dogs only. For inquiries about bringing other pets, please email us at info@wondersoflondon.com

What does 'Free Pay What You Can' mean?

Wonders of London works on a pay what you feel basis, we understand that many of you have travelled various distances to get here, some of you might be locals, some of you might be on holiday here and we know that it can be difficult to enjoy all of London’s best attractions without spending a fair penny. We want our tours to be accessible to anyone and everyone so we don’t charge a ticket price but just bear in mind that are guides are working guides so we ask that at the end of the tour just have a think about what the tour was worth to you and pay however much or small you feel

Can I turn up for a tour without booking first?

For our free walking tours yes you can, but we highly recommend to make a booking which is absolutely free and it takes less than one minute.
This is because in case of a very large group, for health and safety reasons we would need to accept participants with booking only and unfortunately if you have no booking we will have to send you home.
Please note that we can’t take groups of more than 8 people on our free tours, if this is the case please get in touch with us here to enquire about a private tour private@wondersoflondon.com

How early should I arrive for the tour?

Please arrive 15 minutes before the scheduled time to ensure a prompt departure

How will I recognize and find the guide?

Look for the guide with our unique blue, red and white umbrella with our logo.
You will receive more detailed instructions by email after your booking

What happens if it is raining?

We go out rain or shine, so if it’s drizzling please remember to bring a rain jacket or an umbrella.
Only in case of unbearably inclement weather, the tour will be rescheduled and you will be contacted as soon as we can

What happens if I don’t turn up on time?

The guide will leave promptly at the designated time. Although there may be an introduction to the tour nearby, this will be brief.
So if you are late proceed directly to the catch-up location mentioned in your email confirmation

What happens if I fail to turn up or I want to cancel? Will I get a refund?

For a free walking tour obviously not being the tour free.
For private tours, no-shows will be charged the full price. Bookings are generally not refundable, but we are nice people and we understand certain circumstances, so exceptions will apply. Contact us by email booking@wondersoflondon.com to inquire about a cancellation. Customers will receive a full refund or credit in case of operator cancellation due to unforeseen circumstances

Will the tour ever be cancelled?

While cancellations are highly unlikely, they may occur in the rare event of a major transportation issue or extreme weather conditions. Our guides, residing in London, stay updated on transport information to minimise such disruptions. Even in adverse weather, like heavy rain or snow, tours typically proceed (don’t forget your umbrellas and ponchos if needed!).

Please be aware that our free walking tours require a minimum number of participants to proceed. In the unlikely event of a cancellation, we will notify you promptly via email or sms and offer a full refund or an alternative date/tour if preferred

How long are the tours expected to last?

Our tours typically last 2 to 2.5 hours. For specific duration details, check the top of the tour page you’re interested in

How far do we walk?

This depends on the tour. All of the walks will have between 10 and 20 stops, with a 3-5 minute walk between them

Will the tour always be the same?

The theme of the tour will not deviate from what is advertised, although the guide reserves the right to alter the content and route

How many people are in a group?

We are keen to ensure that the groups are not too large. As such, we try to place a limit of 25/30 for each tour

Who can come on your tours?

We have a variety of walking tours. Most or our walking tours are suitable for all ages. Some of the other walking tours are not suitable for children, and this is clearly stated when booking the tour

Who is responsible for the safety of walkers?

The guide will remind you of safety precautions at the beginning of each walk, but each member of the group is responsible for their own safety

Can I leave any customer comments?

We encourage your feedback, and as such will provide each member of the tour with our contact details at the end of the tour. Please send your comments to info@wondersoflondon.com and feel free to post your review on Google and/or Trip Advisor.
As we are a relatively new company, any positive feedback which can be seen on Google, TripAdvisor or our Facebook page is enormously appreciated so that more people can enjoy our tours in the future!
If in the unlikely event that you have a complaint, please email us at info@wondersoflondon.com and we will endeavour to respond promptly

What do I need to bring? Are there any toilet/refreshment breaks?

We would suggest dressing sensibly for the predicted weather conditions. So a raincoat or small umbrella can be a good idea with the notoriously changeable weather in England! As the tours usually last a maximum of two and a half hours, we will not be stopping for breaks, although we will endeavour to start and finish near to public facilities and shops. We would recommend bringing some water, and using the public facilities before coming on the tour

Do you cater for disabilities?

At Wonders of London we try to be as inclusive as possible, so if you have any particular disability, please email us beforehand and we will do our best to ensure the tour works for you

When I book the tour I do I receive my ticket?

You will receive your ticket automatically in the email provided. If you don’t receive your ticket, please email us here info@wondersoflondon.com

Do you allow pets on your tours?

We generally allow guide dogs only. For inquiries about bringing other pets, please email us at info@wondersoflondon.com