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Frequently Asked Questions

What does 'Free Pay What You Can' mean?

Wonders of London works on a pay what you feel basis, we understand that many of you have travelled various distances to get here, some of you might be locals, some of you might be on holiday here and we know that it can be difficult to enjoy all of London’s best attractions without spending a fair penny. We want our tours to be accessible to anyone and everyone so we don’t charge a ticket price but just bear in mind that are guides are working guides so we ask that at the end of the tour just have a think about what the tour was worth to you and pay however much or small you feel.

What does 'Wonders Tour' mean?

Our Wonders Tours are the most particular walking tours of London that will help you to delve deeper into specific aspects of the city. We understand that many of you have travelled various distances to get here, some of you might be locals, some of you might be on holiday here and we know that it can be difficult to enjoy all of London’s best attractions without spending a fair penny. We want our tours to be accessible to anyone and everyone so we charge a low price ticket of just 5£.

Can I turn up for a tour without booking first?

For our free walking tours yes you can, but we highly recommend to make a booking which is absolutely free and it takes less than one minute.
This is because in case of a very large group, for health and safety reasons we would need to accept participants with booking only and unfortunately if you have no booking we will have to send you home.
Please note that we can’t take groups of more than 8 people on our free tours, if this is the case please get in touch with us here to enquire about a private tour [email protected]
For our Wonders Tours no you can’t, you need to book the tour which takes less than one minute

How early should I arrive for the tour?

Please come 15 minutes before the allotted time so that we are ready to go promptly.

How will I recognize and find the guide?

Our guide will be carrying a Wonders of London tag and our blue, red and white umbrella with our logo!
You will find all the info on your ticket.
If you can’t find your guide at the meeting point, click here and you will find the guide’s mobile number, just click on the date on the calendar.
Please be aware that the guide won’t check the phone once the tour has started

What happens if it is raining?

We go out RAIN or SHINE, so if it’s drizzling please remember to bring a rain jacket or an umbrella.
Only in case of unbearably inclement weather, the tour will be rescheduled and you will be contacted as soon as we can

What happens if I don’t turn up on time?

The Guide will leave promptly at the designated time. Although there may be an introduction to the tour nearby, this will be brief.
So if you are late you can check the itinerary of the tour online and try to catch up the group

What happens if I fail to turn up or I want to cancel? Will I get a refund?

For a free walking tour obviously not being the tour free.
For a wonders tour or a private tour no, no-shows will be charged the full price. Bookings are generally not refundable, but we are nice people and we understand certain circumstances, so exceptions will apply. Contact us by email *[email protected]* to inquire about a cancellation. Customers will receive a full refund or credit in case of operator cancellation due to unforeseen circumstances.

Will the tour ever be cancelled?

It is very unlikely. The main reason for a tour being cancelled would be a major transportation issue, although this is extremely rare. The Guides live in London, so can make use of the tube and bus network and will follow up to date transport information to try to prevent any problems. Very rarely extreme weather conditions could prevent a tour going ahead, but even in heavy rain or snow tours generally continue (bring your umbrellas and ponchos if bad weather is predicted!)

In the event of cancellation, we will endeavour to let you know with as much notice as possible by either email or SMS and provide a full and prompt refund or offer an alternative date/tour if preferable.

How long are the tours expected to last?

Our tours last around 2 hours, some tours 2 and a half hours.
If you open the tour page you are interested in, on top you will find the duration of the tour.

How far do we walk?

This depends on the tour. All of the walks will have between 10 and 20 stops, with a 3-5 minute walk between them.

Will the tour always be the same?

The theme of the tour will not deviate from what is advertised, although the guide reserves the right to alter the content and route.

How many people are in a group?

We are keen to ensure that the groups are not too large. As such, we try to place a limit of 25/30 for each tour.

Who can come on your tours?

We have a variety of walking tours. Most or our walking tours are suitable for all ages. Some of the other walking tours are not suitable for children, and this is clearly stated when booking the tour.

Are there any discounts for students, Senior Citizens or those on benefits for your Wonders Tours?

Currently under 12s come for free. Please check each individual tour for further details.

Do you have group concessions?

Please email [email protected] regarding this. Depending on demand, it may be possible, but not a guarantee.

Who is responsible for the safety of walkers?

The Guide will remind you of safety precautions at the beginning of each walk, but each member of the group is responsible for their own safety.

Can I leave any Customer Comments?

We encourage your feedback, and as such will provide each member of the tour with our contact details at the end of the tour. Please send your comments to [email protected] and feel free to post your review on Trip Advisor.
As we are a relatively new company, any positive feedback which can be seen on TripAdvisor or our Facebook page is enormously appreciated so that more people can enjoy our tours in the future!
If in the unlikely event that you have a complaint, please email us at [email protected] and we will endeavour to respond promptly.

What do I need to bring? Are there any toilet/refreshment breaks?

We would suggest dressing sensibly for the predicted weather conditions. So a raincoat or small umbrella can be a good idea with the notoriously changeable weather in England! As the tours usually last a maximum of two and a half hours, we will not be stopping for breaks, although we will endeavour to start and finish near to public facilities and shops. We would recommend bringing some water, and using the public facilities before coming on the tour.

Do you cater for disabilities?

At Wonders of London we try to be as inclusive as possible, so if you have any particular disability, please email us beforehand and we will do our best to ensure the tour works for you.

When I book the tour I do I receive my ticket?

You will receive your ticket automatically in the email provided. If you don’t receive your ticket, please email us here [email protected]

Do you allow pets on your tours?

We love pets, but we permit guide dogs only.